HIPAA-Conscious AI Voice Agent
Live Inbound Receptionist for an Insurance Agency
A live inbound AI receptionist for an insurance agency: state-law AI disclosure, structured medication read-back, and a warm hand-off to a human when it matters. Built on Retell + Twilio with a Bun/Hono backend, Postgres, and a real-time ops dashboard. I also trained the non-technical staff to run it.
Results
- • Intake time cut from ~40 min to ~4 min (~80%)
- • AI-behavior test pass rate driven from the low-50s to 86%+
- • Hardened VPS + ~250-test suite